Shipping Policy
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Shipping time
Your order will be shipped within 2 working days.
delivery time
Our delivery time is 5 to 10 working days from the date of dispatch.
Shipping costs
Shipping costs are free.
Shipping methods
Shipments are made by Colissimo via, 4x or FedEx.
Delivery method
Deliveries are handled by FedEx or national public carriers such as La Poste/Chronopost for France, Bpost for Belgium and Swisspost for Switzerland. For other countries, deliveries are handled by national postal authorities.
In order to ensure smooth delivery and the indicated delivery time, we invite you to provide all information relating to the delivery, in particular the exact delivery address as well as any possible access code to the delivery address.
Restrictions
However, it is not possible for the customer to choose the carrier. No deliveries are made on public holidays and Sundays. Some areas are not delivered on Saturdays.
Signature
A signature may be required upon delivery. Please take this into account when choosing your delivery address.
Processing of packages not delivered by service providers
These are the packages that were not delivered to the customer for the following reasons: Does Not Live at the Address Indicated (NPAI), Unclaimed Package, Refused Package, Storage Period Exceeded, Transport Damage, Theft, etc.
NPAI: These are packages returned by the service provider responsible for delivery for the following reason: incomplete or incorrect address.
Unclaimed or Storage Time Exceeded: These are packages that were not claimed by the customer at the collection point within the allotted time.
Refused: These are packages refused by the customer at the time of delivery by the transport provider.
After receiving returns for reasons such as "NPAI", "Unclaimed", "Storage period exceeded" or "Refused", a voucher will be credited to the customer account used to place the order within 7 days of receiving the returned package.
For customer requested returns, please refer to our Returns and Refunds Policy.